3 declining trends and 3 future trends in IT literacy


If there’s one thing IT pros across all industries can take away from this pandemic, it’s that you need to be adaptable. Systems, processes, technologies and internal dynamics must pivot as the business landscape reinvents itself and trends in workplace culture change.

With an ongoing push towards a WFH model, companies need to rethink how their infrastructure will foster collaboration, flexibility and automation in a virtual or hybrid workplace.

As a CIO, I know how crucial it is to embrace the right trends in IT culture with the ability to stay to the benefit of your team in the long run versus those that will become obsolete in this post-COVID ecosystem. Here are some of the declining trends in IT literacy that you’ll want to leave behind, along with some emerging and forward-looking trends to take with you.

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Fading: pressure to be “always active”

Since the start of the pandemic, 37% of employees are now working longer hours and 40% are suffering from increased burnout, a FlexJobs Survey reports. Employees are also three times more likely to have poor mental health outcomes than they were before COVID. This is in large part due to the “always on” work culture that many companies have reinforced in 2020.

Without a physical separation between home and office, it’s difficult to disconnect from work, and the pressure to check notifications or respond to emails can linger into the night. However, this often causes stress levels to escalate, which means leaders have to let go of the ‘always’ wait and create limits, such as no response by email after hours or on weekends. , unless you are specifically designated to be “on call” – the two practices that I have strongly encouraged my team to adopt. As remote IT teams increasingly become the norm, work-life balance is essential to maintain productivity and minimize the effects of burnout.

Fading: Synchronous communication

As leaders struggled to maintain cohesion and connection between their remote teams in 2020, synchronous communication seemed like an obvious solution. This was initially useful for meetings, brainstorming sessions, and team building activities, but over time synchronous communication issues came to the fore as well. Because this happens in real time, it’s not always convenient for remote workers.

Some team members may be in different time zones, which can make it difficult to schedule meetings. Not to mention that synchronous communication can also be distracting and exhausting. The search for the American Psychological Association found that excessive amounts of real-time interactions (especially video) lead to cognitive overload. We all know the Zoom fatigue phenomenon at the end of 2020, right? While synchronous communication is sometimes unavoidable, in my experience on remote teams, asynchronous communication – which allows for response times – promotes more connection.

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Fading: complicated technological stacks

Whether your IT team is remote, hybrid, or back in the office, all of the 2020 hubs have made it clear how critical digital transformation is for businesses. But more than that, it’s important to have the right tech stack – a simple, efficient, and centralized stack, not scattered or complicated. Adobe Workfront 2021 State of Play The report says 32 percent of employees quit their jobs because of inadequate technology that was hindering their workflow, and 49 percent are likely to quit if the tech stack is frustrating or difficult to use.

IT managers need to downsize their technology in order to consolidate tools and software for maximum efficiency. In this case, less is often more, because employees don’t want to spend a large part of their working day searching for decentralized information across different platforms. Not only is this a waste of time, but it can also lead to security holes. When team members access many applications from remote or hybrid locations, it puts sensitive data at risk. When it comes to technology, think streamlined rather than complicated.

Looking to the future: cloud-based workspaces

While we are talking about a centralized technology stack, let’s talk about the new trend that has marked IT culture: the cloud– workspace based. Part of a technology solution called Infrastructure as a Service (IaaS), this digital hub is hosted in the cloud but accessible anywhere there is an internet connection. A cloud-based workspace also eliminates the need for complex hardware or equipment, as workers can access them from a wireless device. In the last year alone, our organization completed the migration of all of our applications to the cloud and we have seen tremendous improvements!

The interface dashboard stores your files, messages, tasks, calendar items and other content in a secure and customizable nerve center that all team members can easily use. Because of its convenience and efficiency in optimizing workflow, IaaS is likely to become an end-to-end application for IT teams well beyond 2021. In fact, most of the major software vendors now offer workspaces based cloud and IaaS services as part of their tool suites.

Spirit of the Future: Legitimate DCI Initiatives

Global protests for social justice in 2020 exposed racial and gender inequalities at all levels of business operations, and the IT industry was no different. This lack of diversity and inclusion remains a problem in 2021, as a recent Technology company A survey of 300 companies found that less than two percent of current IT executives are African American and less than 20 percent are women. These leadership disparities can have a ripple effect. According to mthree‘s 2021 Diversity in Technology Report, 68 percent of 18-28 year olds felt uncomfortable at work because of their gender, ethnicity, socio-economic background or neurodevelopmental status.

In order to both attract and retain talent, the top-down DEI is non-negotiable.

It is high time that employers do more than talk about diversity and inclusion – they must prioritize genuine DCI (Diversity, Equity and Inclusion) initiatives that center marginalized workers and help create a culture where every member of the workplace. the team receives compensation, treatment and opportunities. Employees know the difference between a signal of virtue (verbal inclusion without tangible action) and genuine progress towards a more inclusive workplace. In order to both attract and retain talent, the top-down DEI is non-negotiable.

Spirit of the future: human collaboration and AI

Artificial intelligence and machine learning are not unfamiliar concepts, but this year marks a new trend in human-AI collaboration known as augmented intelligence.

[ Check out our primer on 10 key artificial intelligence terms for IT and business leaders: Cheat sheet: AI glossary. ]

This approach combines the fast, precise and rational processes of an AI machine with the intuitive, emotional and culturally sensitive traits of a human employee.

Many workers once feared that AI innovations would push them out of their current roles, but this collaboration will merge the capabilities of intelligent machines and human gray matter to maximize information processing, decision making and overall productivity.

This means that future IT teams will more than likely be made up of human and non-human colleagues who will work in tandem to deliver precise, high-quality performance.

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