Recently, as in previous semesters, students have expressed concerns about the campus bookstore. These problems include a lack of selection, availability and communication on the part of the library. Students receive emails indicating that their books are ready to be recovered, but upon arrival, the books are not there. As many courses depend on knowledge of textbooks for quizzes, tests, conferences and other media, it is a setback for the teachers and students.
The library is managed by Follett, and talking with students and staff, they noticed that there was little or no communication on these Follett confusion and absence of necessary equipment. These concerns are obviously not new but have been increasingly intense this semester.
“I found (the library) insensitive to questions or concerns. They continually appear not to store my course texts, and I often learn only this problem by students when, at week 2 or 3, they n ‘still lack the textbooks they need, “said Jordan Windholz, professor at SU.” as teachers, we often place our manual applications for the six months to come about halfway of the current one . This takes time and planning, especially if we teach a new course or new editions or options for textbooks became available. ”
Plan courses and studying for classes takes time, like reading the required information in the manuals. This academic group effort revolves around the campus bookstore. The students were left without laboratory manuals, unable to study the material for quizzes and usually ask if the money they spent on textbooks which they have no access is worth it.
This does not mean that there are no other options. Many students rented textbooks to companies like Chegg or Amazon, borrow from friends or buy Cheap copies online. The library also offers books that students can borrow. Although these are all valuable solutions and often cheaper than the bookstore, the resource on the campus of Shippensburg University for textbooks should be at least reliable for its students.
Maybe these other ideas work better for some, but decide that the other options are adequate rather than strive to improve the library is not the fairest solution. Windholz stressed that all students are able to easily order books online, and it must be more than just a consideration for college. “Students should get the services for which their taxes and pay their school fees.”
But it is important to note that the current availability problem is probably not the fault of anyone at the bookstore or Follett. The Covid-19 caused major problems with the supply chain, preventing large companies to get supplies and basic stocks. There may also be additional external problems whose student body is not aware.
Our concern for the library is that there is little or no response Follett and that students are not really informed about the status of documents for which they paid. Not only that, but the availability of books is not always accurate. These inconsistencies in the communication are that students are wary of the library because of academic and financial damage it causes.
“The faculty places orders for books through the library, and we rely on it for the students to have the books they need for classes. But teachers have no real influence on how it is managed, and we do not got much to say about his outsourcing Follett, “said Windholz. It seems the student body and staff that they have problems in obtaining documents through the campus bookstore are not a priority for the administration, which is frustrating because students depend on these resources for their courses.